Introduction
Welcome to The Hive Lagree! We are committed to providing a safe, supportive, and enjoyable environment for all our members. To ensure the best possible experience, we have established the following studio policies. Please take a moment to review these guidelines and feel free to reach out if you have any questions or concerns.General Policies
1. Studio Etiquette- Respect for Others: Please respect the space and privacy of other members. Avoid disruptive behavior and use appropriate language at all times.
- Cleanliness: Help us keep the studio clean by wiping down equipment after use and disposing of trash properly.
- Personal Belongings: Store personal items in the designated cubbies. The Hive Lagree is not responsible for lost or stolen items.
- Arrival Time: Please arrive at least 10 minutes before your class starts to check-in and prepare. If it’s your first class, arrive 20 minutes early for an orientation.
- Late Arrivals: Members who arrive more than 5 minutes late may not be allowed to join the class to avoid disruption. Please call ahead if you anticipate being late.
- Dress Code: Wear comfortable, form-fitting workout attire that allows for a full range of motion. Grip socks are required for safety and hygiene purposes and can be purchased at the studio if needed.
- No Jewelry: To avoid damage and ensure safety, please remove any jewelry before class.
Class Policies
1. Class Reservations- Booking: Classes can be booked through our website or mobile app. Advanced booking is recommended to secure your spot.
- Waitlist: If a class is full, you can join the waitlist. You will be notified via email or text if a spot becomes available.
- Cancellation: Cancellations must be made at least 12 hours before the class start time. Late cancellations will incur a fee.
- No-Show Fee: If you do not show up for a booked class and have not canceled within the 12-hour window, a no-show fee will be charged to your account.
- Expiration: Class packages have expiration dates. 5-class packs expire in 3 months, while 10-class and 20-class packs expire in 6 months.
- Membership Changes: You can upgrade or change your membership plan at any time. Contact our front desk for assistance.
Health and Safety
1. Health Precautions- Illness: Please refrain from attending classes if you are feeling unwell or have any symptoms of illness.
- Injuries: Inform your instructor of any injuries or medical conditions before class so they can provide appropriate modifications.
- Proper Use: Use equipment as instructed by your trainer to avoid injury. Do not attempt to adjust or modify equipment on your own.
- Cleaning: Wipe down equipment with the provided disinfectant wipes after use.
Special Considerations
1. Pregnancy and Post-Partum- Pregnancy: Pregnant clients must inform our staff and trainers about their pregnancy before attending classes. You can participate in classes up to 12 weeks into your pregnancy. Returning post-partum clients must provide a medical clearance certificate.
- Modifications: Our trainers will provide modifications to ensure a safe and effective workout during pregnancy and post-partum recovery.
- Private Classes: We offer private classes and corporate events. Contact us via email or through our website for more information and to book your event.
Member Conduct
1. Respectful Behavior- Inclusivity: The Hive Lagree is a welcoming and inclusive community. Discrimination, harassment, or disrespectful behavior will not be tolerated.
- Conflict Resolution: If you have any concerns or conflicts, please bring them to the attention of our staff. We are here to help and ensure a positive experience for everyone.
- Feedback: We value your feedback. Please share your thoughts and suggestions with us to help improve our services.
- Updates: Stay informed about studio updates and changes by checking our website, emails, and social media channels regularly.
Contact Us
If you have any questions or need further clarification on any of our policies, please do not hesitate to contact us. We are here to ensure your experience at The Hive Lagree is exceptional.- Email: [email protected]
- Phone: (123) 456-7890
- Address: 2085 W. Base Line Road, Upland, California, 91784